TERMS AND CONDITIONS

REM Workers operates a talent infrastructure platform that combines candidate assessment, practical work validation, remote hiring and post-hire workforce management within a single connected system. The Platform is organised around a talent engine responsible for candidate onboarding, skill mapping and assessment progression, a hiring engine responsible for capturing employer requirements and generating shortlists and remote teams, and a validation engine responsible for converting self-declared claims into structured evidence through technical evaluation, communication and soft-skill assessment, practical assignments, score normalisation and certification. REM Workers is not a recruitment agent, employment exchange, staffing company or employer of record in respect of candidates introduced through the Platform, and it is not a party to any employment, engagement, consultancy or service contract concluded between a candidate and an employer.

In these Terms, "User" means any person who accesses or uses the Platform in any capacity. "Candidate" means an individual who registers to create a profile, undertake assessments, seek certification or apply for opportunities. "Employer" means any company, organisation, recruiter, consultant or staffing agency that registers to post roles, search candidates, assemble teams or purchase a subscription. "Account" means the registered account created by a User on the Platform. "Content" means any text, document, resume, image, logo, job description, assessment response, project submission, review, message or other material submitted to or through the Platform. "Services" means all features, tools, assessments, certifications, subscriptions and offerings made available through the Platform. "Subscription" means a paid hiring plan purchased by an Employer. Words denoting the singular include the plural and vice versa, and headings are for convenience only and do not affect interpretation.

You may use the Platform only if you are at least eighteen years of age, are competent to contract under the Indian Contract Act, 1872, are legally eligible to seek employment or to recruit for employment in the relevant jurisdiction, and are not a person barred from receiving services under applicable law. If you are using the Platform on behalf of a company or other legal entity, you represent that you are duly authorised to bind that entity to these Terms, and references to "you" include both you and that entity. We reserve the right to request proof of identity, authority, incorporation or eligibility at any time and to suspend access pending verification.

You must provide accurate, current and complete information when registering and must keep that information updated throughout the life of your Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, whether or not authorised by you. You must not share your credentials, permit another person to use your Account, create an Account using another person's identity, maintain multiple Accounts to circumvent limits or restrictions, or use automated means to create Accounts. You must notify us immediately at info@remworkers.com of any unauthorised use or suspected compromise of your Account. We may refuse registration, suspend an Account or reclaim a username at our discretion where we reasonably believe these Terms have been breached or where required by law.

Candidate registration and participation on the Platform is free of charge. As a Candidate, you undertake that all information you submit, including your resume, employment history, qualifications, certifications and references, is true, accurate and your own, and that you have the right to share it. You must not misrepresent your identity, experience, employment status, notice period, qualifications or work authorisation, must not upload confidential or proprietary information belonging to a current or former employer without authority, must not impersonate another person or permit another person to complete an assessment on your behalf, and must not use the Platform for any purpose other than genuinely seeking employment, engagement or professional opportunities. You acknowledge that employers and recruiters may view the elements of your profile that your visibility settings expose, and that once an employer has lawfully accessed that information, REM Workers cannot control its subsequent use.

Assessments, practical assignments and project validation exercises form a core part of the Platform. By undertaking an assessment, you agree to complete it personally and honestly, without assistance from any other person, without the use of unauthorised tools or materials, and without copying, recording, reproducing, distributing or publishing any assessment question, task or answer key, all of which remain our confidential intellectual property. We may employ proctoring, integrity checks, plagiarism detection, device and behavioural signals and other technical measures to preserve the integrity of the assessment process.

Scores, rankings, skill graphs, verified badges and certifications issued by the Platform reflect performance within our evaluation framework at a given point in time. They are indicative signals intended to assist employers and are not warranties of competence, suitability, conduct or future performance, nor are they equivalent to any statutory, academic or professional qualification. We may revise our scoring methodology, recalibrate results, expire or renew certifications, and revoke any badge, score or certification obtained through malpractice, misrepresentation or breach of these Terms, without liability and without refund of any fee paid in respect of it.

Employers may use the Platform to create company profiles, publish roles, search and shortlist candidates, contact applicants, schedule interviews, manage pipelines, download resumes where their plan permits, communicate with candidates, assemble remote teams, track post-hire performance and generate hiring reports, in each case within the limits of the plan purchased. Employers must ensure that every role posted is genuine, lawful, currently open and accurately described, including as to responsibilities, location, working arrangement, remuneration and engagement type. Employers must not use the Platform to advertise multi-level marketing schemes, franchise or investment opportunities, roles requiring payment or deposits from candidates, roles that are unlawful or unsafe, or opportunities that are not genuine employment or engagement opportunities.

Employers must use candidate data solely for legitimate recruitment and workforce purposes and in compliance with the Digital Personal Data Protection Act, 2023 and all other applicable laws, must not resell, redistribute, scrape, bulk-export, warehouse or repurpose candidate data, must not use candidate contact details for unsolicited marketing unrelated to recruitment, must not discriminate unlawfully in their selection practices, and must not share their Account access with any third party including affiliated entities unless expressly permitted in writing by us. We may audit usage, impose reasonable rate limits and suspend or terminate any Employer Account that breaches these obligations, in which case no refund will be payable.

REM Workers provides technology, evaluation and matching infrastructure. We do not guarantee employment, engagement, interview invitations, shortlisting, candidate quality, candidate availability, employer response, offer conversion, salary outcomes, retention or any other recruitment result, and nothing on the Platform constitutes an offer of employment. We do not independently verify every claim made by an employer about its business, its roles or its terms of engagement, nor every claim made by a candidate beyond the specific elements that our validation engine tests. Users are responsible for conducting their own due diligence, including background checks, reference checks, document verification and contract negotiation, before entering into any employment, engagement or commercial relationship. Any contract formed between a candidate and an employer is strictly between those parties, and REM Workers is not a party to it, assumes no obligation under it and accepts no liability arising from it, including in respect of wages, benefits, statutory contributions, working conditions, termination, misconduct or non-payment.

The Platform uses artificial intelligence, machine learning, natural language processing and recommendation systems to parse resumes, extract and map skills, normalise assessment results, rank search results, generate shortlists, recommend candidates and opportunities, detect duplicate or fraudulent profiles and support workforce optimisation. These outputs are probabilistic, are intended to assist human decision-making and must not be treated as the sole basis for any hiring, rejection, promotion, continuation or termination decision. Final decisions rest entirely with the employer, which remains responsible for ensuring that its own use of automated outputs complies with applicable employment and anti-discrimination law. We work continuously to improve the fairness, accuracy and reliability of these systems but do not warrant that they are free from error or bias.

Candidate accounts are free. Employer access to hiring features is provided through the subscription plans published on our pricing page, currently comprising a basic plan, a pro plan and a premium plan, each with its own posting limits, feature inclusions and billing cycle. Plan inclusions, limits and prices displayed on the Platform at the time of purchase form part of these Terms. All fees are quoted in Indian Rupees and are exclusive of Goods and Services Tax and any other applicable statutory levies unless expressly stated otherwise, and such taxes will be charged at the prevailing rate and reflected on the tax invoice issued to you.

Payment is made in advance through third-party payment gateways, and access to paid features is activated upon successful receipt of payment. Where a plan is billed on a recurring basis, it may renew automatically at the end of each billing cycle at the then-current price unless cancelled before the renewal date, and you authorise us and our payment partners to charge your designated payment method accordingly. You are responsible for keeping your payment details valid; if a payment fails, we may retry the charge, suspend access to paid features or downgrade the Account until payment is received. We reserve the right to revise pricing, plan structure and feature inclusions at any time, with changes applying to new purchases and to renewals occurring after reasonable notice has been given. Unused postings, credits or entitlements do not carry forward beyond the subscription period unless expressly stated.

You may cancel a subscription at any time through your Account or by writing to info@remworkers.com, and cancellation will take effect at the end of the current billing cycle, with access continuing until that date. Refunds, where available, are governed by our Refunds and Returns Policy published on the Platform, which forms part of these Terms. Save as expressly provided in that policy or as required by applicable law, fees paid are non-refundable, and no refund is payable in respect of partially used billing periods, unused job postings, features not availed, or Accounts suspended or terminated for breach of these Terms. Any approved refund will be processed to the original payment method within the timelines stated in the Refunds and Returns Policy.

You agree to use the Platform lawfully and in good faith. You must not post, transmit or store any Content that is unlawful, defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, harassing, abusive, threatening, hateful, discriminatory, misleading, fraudulent, or harmful to a child; that infringes any patent, trademark, copyright, trade secret or other proprietary right; that impersonates another person or misrepresents your affiliation with any person or entity; that contains software viruses, malware or any code designed to disrupt or damage systems; or that is otherwise prohibited by applicable law, including the Information Technology Act, 2000 and the rules made thereunder.

You must not attempt to gain unauthorised access to any part of the Platform, its servers or any connected system; probe, scan or test the vulnerability of the Platform; circumvent authentication, rate limits, plan restrictions or security measures; use robots, spiders, scrapers, crawlers or other automated means to access, extract, index or copy Content or candidate data; reverse engineer, decompile or disassemble any part of the Platform; resell, sublicense, lease or commercially exploit access to the Platform or its data; interfere with the proper functioning of the Platform or place unreasonable load on our infrastructure; or use the Platform to send spam, chain messages or unsolicited commercial communication. We may investigate suspected violations, remove or disable Content, suspend or terminate Accounts and report conduct to law enforcement.

You retain ownership of the Content you submit to the Platform. By submitting Content, you grant REM Workers a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, adapt, format, translate, index, process, analyse, display and transmit that Content to the extent necessary to operate, provide, secure, improve and promote the Services, including for the purposes of matching, assessment, verification and analytics described in these Terms and in the Privacy Policy. This licence continues for so long as the Content remains on the Platform and for such further period as is reasonably necessary for backup, legal compliance and dispute resolution.

You represent and warrant that you own or have all necessary rights to the Content you submit, that its submission does not breach any contract, confidentiality obligation or law, and that it is accurate and not misleading. We do not routinely pre-screen Content but reserve the right to review, edit, refuse, remove or restrict any Content at our discretion, without notice and without liability, where we reasonably believe it breaches these Terms or applicable law. We may also use aggregated and anonymised data derived from Content, which no longer identifies any individual, for research, benchmarking, product development and publication.

The Platform and all of its components, including its software, source code, architecture, assessment frameworks, question banks, scoring and normalisation methodologies, skill-graph logic, matching algorithms, models, databases, design, user interface, graphics, text, reports, documentation, the REM Workers name, logo and other marks, are owned by or licensed to REM Workers and are protected by Indian and international intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for its intended purpose. You acquire no other rights, and you must not copy, modify, distribute, publish, create derivative works from, publicly display or commercially exploit any part of the Platform without our prior written consent. Employer logos and brand assets uploaded to the Platform remain the property of the respective employer, which grants us a licence to display them in connection with its listings and profile. Any feedback or suggestions you provide may be used by us without restriction or obligation to you.

The Platform integrates with and links to services operated by third parties, including analytics, authentication, payment, communication, video conferencing, calendar and hosting providers, as well as external job listings and employer websites. Those services are governed by their own terms and privacy policies, over which we have no control, and your use of them is at your own risk. The inclusion of a link or integration does not constitute an endorsement, and we are not responsible for the availability, content, accuracy, security or practices of any third-party service or website, nor for any loss arising from your dealings with them.

By registering, you consent to receive transactional and service communications from us by email, SMS, push notification or in-Platform message, including messages relating to your Account, assessments, applications, shortlists, interviews, subscription, billing, security and changes to our legal terms. These communications are an essential part of the Service and cannot be disabled while your Account remains active. Marketing communications are governed by the Privacy Policy and may be unsubscribed from at any time. Notices to you will be deemed served when sent to the email address registered with your Account, and notices to us must be sent to info@remworkers.com and, where a hard copy is required, to our registered office.

You may terminate these Terms at any time by closing your Account, subject to our retention obligations described in the Privacy Policy and to any fees already incurred. We may suspend, restrict or terminate your access to the Platform, in whole or in part, with or without notice, where you breach these Terms or the Privacy Policy, where you provide false or misleading information, where you engage in assessment malpractice or misuse of candidate data, where your Account is used fraudulently or for unlawful purposes, where payment is not received when due, where suspension is necessary to protect the security or integrity of the Platform or the rights of other Users, or where required by law or by order of a competent authority. Upon termination, your right to use the Platform ceases immediately, published listings may be withdrawn, and no refund will be payable where termination arises from your breach. Provisions which by their nature are intended to survive termination, including those relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnity and governing law, shall survive.

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. We do not warrant that the Platform will be available without interruption, that defects will be corrected, that the Platform or its servers are free of harmful components, or that the results obtained through assessments, matching or analytics will meet your expectations. We do not warrant the accuracy, completeness, legality or suitability of any listing, profile, resume, assessment result, recommendation or communication submitted by a User, and we do not endorse any candidate or employer. Scheduled maintenance, upgrades, third-party outages and force majeure events may cause temporary unavailability, and we will endeavour to minimise disruption but accept no liability for it.

To the maximum extent permitted by applicable law, REM Workers and its directors, officers, employees, agents, affiliates, licensors and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for any loss of profits, revenue, business, goodwill, opportunity, anticipated savings or data, arising out of or in connection with your use of or inability to use the Platform, whether based in contract, tort, negligence, strict liability or otherwise, and whether or not we have been advised of the possibility of such loss. Without limiting the generality of the foregoing, we shall not be liable for any loss arising from a hiring decision, a rejection, a withdrawn offer, a terminated engagement, the conduct of any candidate or employer, the accuracy of any assessment or recommendation, unauthorised access to your Account resulting from your own failure to safeguard credentials, or any transaction or communication conducted outside the Platform.

Our aggregate liability for all claims arising out of or relating to these Terms or the Platform, in any twelve-month period, shall not exceed the total amount of subscription fees actually paid by you to REM Workers during that period, or, where you are a Candidate who has paid no fees, the sum of one thousand Indian Rupees. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

You agree to indemnify, defend and hold harmless REM Workers and its directors, officers, employees, agents and affiliates from and against any claim, demand, proceeding, loss, liability, damage, cost or expense, including reasonable legal fees, arising out of or in connection with your use of the Platform, your Content, your breach of these Terms, the Privacy Policy or any applicable law, your infringement of the rights of any third party, your misuse of candidate or employer data, or any dispute between you and another User. We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defence.

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, flood, earthquake, war, terrorism, civil unrest, strikes or labour disputes, governmental action, changes in law, court orders, internet or telecommunications failure, power outages, cyber-attacks, or failures of third-party hosting, payment or infrastructure providers. The affected party shall notify the other as soon as reasonably practicable and shall resume performance promptly once the event has ceased.

REM Workers does not charge candidates any fee for registering, applying or being selected, and will never request money, deposits, processing fees, training fees or financial credentials from a candidate in exchange for an opportunity. Users must not solicit or accept payments from candidates in connection with any opportunity listed on the Platform. If you encounter a listing, message or communication that appears fraudulent, that impersonates REM Workers or an employer, or that requests payment or confidential financial credentials, you should not respond and should report it immediately to hr@remworkers.com. We investigate all such reports and may remove listings, suspend Accounts and report matters to law enforcement. We accept no responsibility for losses arising from dealings conducted outside the Platform or with unauthorised third parties.

In accordance with applicable Indian law, including the Information Technology Act, 2000 and the rules made thereunder, any complaint concerning Content, conduct on the Platform, or the processing of personal information may be addressed to our Grievance Officer at info@remworkers.com, or by post to the Grievance Officer, REM Workers Private Limited, [insert registered office address]. Please include your name, registered email address, a clear description of the grievance and any supporting material. We will acknowledge your complaint within twenty-four hours of receipt and endeavour to resolve it within fifteen days, or within such shorter period as the law may prescribe for particular categories of complaint.

We may revise these Terms from time to time to reflect changes in law, regulation, technology, features, pricing or business practice. The revised Terms take effect upon publication on the Platform unless a later date is stated, and the "Last Updated" date will be amended accordingly. Where a change is material, we will take reasonable steps to notify registered Users by email or in-Platform notice before it takes effect. Your continued use of the Platform after the revised Terms take effect constitutes acceptance of them; if you do not accept the revised Terms, you must stop using the Platform and may close your Account.

These Terms are governed by and shall be construed in accordance with the laws of India, without regard to conflict-of-law principles. The parties shall first attempt to resolve any dispute amicably through discussion, and either party may initiate this process by written notice to the other setting out the nature of the dispute. If the dispute is not resolved within thirty days of such notice, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by REM Workers with the consent of the other party, with the seat and venue of arbitration at [insert city of registered office], India, and the proceedings conducted in English. The award shall be final and binding. Subject to the foregoing, the courts at [insert city of registered office], India shall have exclusive jurisdiction, and nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a competent court.

These Terms, together with the Privacy Policy, the Refunds and Returns Policy and any plan-specific or campaign-specific terms presented to you, constitute the entire agreement between you and REM Workers in relation to the Platform and supersede all prior understandings on the subject. If any provision is held invalid, unlawful or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect. Our failure or delay in enforcing any provision shall not operate as a waiver of that provision or of any other right. You may not assign or transfer your rights or obligations under these Terms without our prior written consent, whereas we may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition or transfer of assets. Nothing in these Terms creates any partnership, joint venture, agency, franchise or employment relationship between you and REM Workers. These Terms are drawn up in English, which shall prevail over any translation.

For any question regarding these Terms, please contact us at info@remworkers.com, or for reports of suspected recruitment fraud at hr@remworkers.com. Our website is https://www.remworkers.com and our registered office is at [insert registered office address].