PRIVACY POLICY

REM Workers is a talent infrastructure platform rather than a conventional job board. The Platform combines a talent engine, a hiring engine and a validation engine into a single connected system that allows remote professionals to be assessed, validated, matched, hired and managed. In practical terms, this means that we support candidate onboarding and skill mapping, artificial-intelligence-assisted technical and communication assessments, practical project validation, certification and verified badges, employer requirement intake, shortlist generation, remote team assembly, interview coordination and post-hire performance monitoring. Candidate accounts are free of charge; employers access hiring features through paid subscription plans published on our pricing page. Because our model extends beyond the point of hiring, the information we process may include assessment outcomes and work-performance signals in addition to conventional recruitment data, and this Privacy Policy has been drafted to reflect that reality.

This Privacy Policy applies to every individual and organisation that interacts with the Platform in any capacity, including unregistered website visitors, registered candidates, freelancers and consultants, employers, recruiters, hiring managers, human resources professionals, staffing agencies, vendors, business partners, applicants for employment with REM Workers itself, and any person who contacts our support or grievance channels. It applies regardless of the channel through which you reach us, whether that is our desktop website, our mobile website, a mobile application, an application programming interface, a third-party integration, email correspondence, customer support, our social media pages or a marketing campaign. Where a specific product, assessment or campaign is governed by additional privacy terms, those additional terms will be presented to you at the relevant time and will apply in addition to this Policy.

For the purposes of this Privacy Policy, "personal data" means any data about an individual who is identifiable by or in relation to such data, and includes the categories described in Section 4 below. "Processing" means any operation performed on personal data, whether wholly or partly automated, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, sharing, restriction, erasure or destruction. "Data Principal" means the individual to whom the personal data relates, and where that individual is a child or a person with a disability who has a lawful guardian, includes the parent or lawful guardian. "Data Fiduciary" means the person who alone or in conjunction with others determines the purpose and means of processing, which in the context of the services described here is REM Workers Private Limited. "Data Processor" means any person who processes personal data on our behalf. "Candidate" means any individual who creates a profile, uploads a resume, undertakes an assessment or applies for an opportunity through the Platform. "Employer" means any company, business, organisation, recruiter, consultant or staffing agency that registers on the Platform to post roles, review candidates or assemble remote teams. "Services" means all features, tools, assessments, applications and offerings made available through the Platform.

When you register, build a profile, communicate with us or use our services, you may provide us with identity and contact information such as your full name, email address, mobile number, date of birth, gender where you voluntarily choose to disclose it, residential address, city, state, country and postal code. Candidates typically also provide career information such as educational qualifications, certifications, professional licences, skills, employment history, work experience, notice period, salary expectations, current or previous employer details, preferred industries, preferred locations, preferred job roles, languages known, a profile photograph, references, portfolio links and profiles hosted on professional platforms such as LinkedIn or GitHub or on a personal website. Where you upload a resume or curriculum vitae, we process the contents of that document, including any academic history, employment records, awards, professional memberships, publications, project history and references contained within it, for recruitment-related purposes described in this Policy.

You may also provide us with communication preferences, support queries, survey responses and feedback. Government-issued identification is requested only where verification is legally required or where it is necessary for a specific service that you have opted into, and it is handled with enhanced protection. You remain responsible for ensuring that the information you submit is accurate, current and lawfully disclosable by you, and for ensuring that you do not upload confidential information belonging to a current or former employer or any third party without appropriate authority.

Because REM Workers validates skills rather than relying on self-declared claims alone, we process information generated through our assessment and validation workflows. This may include your responses to technical tests, communication and soft-skill evaluations, culture-fit questionnaires, practical assignments and real-world project submissions, together with the scores, normalised rankings, skill-graph outputs, proficiency levels, certification status and verified badges derived from them. We may also record metadata associated with an assessment, such as the time taken, the date of attempt, the number of attempts, the device and browser used and integrity signals intended to detect impersonation, plagiarism or misuse of the assessment environment.

Where a candidate is engaged through the Platform, we may additionally process post-hire workforce signals relating to work output, delivery against deadlines, efficiency, responsiveness and communication, for the purpose of performance monitoring and continuous optimisation as described on the Platform. These signals are used to operate the service, to improve matching quality and to provide reporting to the engaging employer, and they are not sold to third parties. Assessment outputs and performance signals inform, but do not replace, human judgement, and final hiring, engagement and continuation decisions always rest with the employer.

Employers and their authorised users may provide company name, business registration and incorporation details, Goods and Services Tax identification where applicable, registered and operating addresses, recruiter and hiring manager names and designations, official email addresses, contact numbers, company logo, website, industry classification, job descriptions, salary ranges, hiring requirements, employment terms, team-structure and budget inputs used by the hiring engine, and billing and invoicing details. Information submitted on behalf of an organisation is treated as business information, though individual contact details of employees and representatives remain personal data and are protected accordingly. Any person submitting information on behalf of an organisation confirms that they are authorised to do so and that the organisation has been made aware of this Privacy Policy.

When you access the Platform, certain technical information is collected automatically by our systems and by the analytics and security tools we use. This includes your internet protocol address, approximate location derived from that address, browser type and version, device type and model, operating system, browser language, screen resolution, referral source, access timestamps, session duration, pages viewed, clickstream and navigation patterns, searches performed within the Platform, feature usage, crash reports, error logs, performance metrics, cookies, device identifiers and advertising identifiers where applicable, and network information. We use this information to operate and secure the Platform, to diagnose faults, to measure performance, to detect fraudulent or automated activity, to maintain audit logs and to understand how our features are used so that we can improve them.

We use cookies, web beacons, pixels, local storage and similar technologies to keep you signed in, remember your preferences and language, maintain session security, understand visitor behaviour, personalise content, analyse traffic, detect fraudulent activity and measure the effectiveness of our marketing. Essential cookies are required for authentication, account security and core Platform functionality and cannot be switched off without disabling the service. Functional cookies remember settings such as language and saved preferences. Performance and analytics cookies, including those set by tools such as Google Analytics and Google Tag Manager, help us understand usage patterns in aggregate. Advertising cookies, where used, may help deliver relevant advertisements or measure campaign effectiveness. You may control or disable cookies through your browser settings or through any cookie preference tool made available on the Platform, but you should be aware that disabling certain categories may affect the availability or performance of some features.

We process personal information only for legitimate, specified and lawful purposes connected with the operation of the Platform. These purposes include creating and maintaining your account, verifying your identity, authenticating your credentials, providing access to Platform features and enabling candidates and employers to connect with each other. We use your information to administer assessments and practical validation exercises, to generate skill graphs, scores, certifications and verified badges, to match candidates with relevant opportunities and employers with suitable candidates, to rank and improve the relevance of search results, to process applications, to manage recruitment workflows, to facilitate interview scheduling and reminders, to assemble remote teams and to support post-hire performance monitoring and workforce optimisation.

We also use information to respond to enquiries and support requests, to process subscriptions, payments, invoices and refunds, to send transactional and service communications such as security alerts, account activity notices and billing confirmations, to send marketing and career-related communications where permitted by law and where you have not opted out, to conduct research and analytics, to develop new products and features, to improve our matching and recommendation systems, to detect and prevent fraud, impersonation, assessment malpractice and abuse of the Platform, to maintain security and system integrity, to generate aggregated and anonymised statistical reports, to comply with applicable laws and regulatory requirements, to conduct internal audits, to resolve disputes, to enforce our Terms and Conditions and to protect the rights, safety and property of REM Workers, our users and third parties. We do not use personal information for purposes that are incompatible with those described here unless permitted by law or unless you have given fresh consent.

Where the Digital Personal Data Protection Act, 2023 applies, we process personal data on the basis of your consent or, where recognised by law, for certain legitimate uses including compliance with legal obligations, responding to orders of courts or regulators, and purposes for which you have voluntarily provided your data. Where other laws apply to you, our processing may additionally rely on the performance of a contract to which you are a party, compliance with a legal obligation, the protection of vital interests, or our legitimate interests in operating, securing and improving the Platform, in preventing fraud and in maintaining network and information security, provided such interests are not overridden by your rights.

Consent obtained by us is free, specific, informed, unconditional and unambiguous, and is given by a clear affirmative action limited to the personal data necessary for the stated purpose. Where processing is based on consent, you may withdraw that consent at any time with effect for the future, and the ease of withdrawal will be comparable to the ease with which consent was given. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal, and it may result in the loss of access to features that depend on the withdrawn data.

When you create a candidate profile, certain elements of that profile may become visible to registered employers and authorised recruiters, depending on the visibility settings you select and the services you use. Information that may be visible includes your name, professional headline, skills, experience, education, resume, portfolio, certifications, verified badges and assessment status, preferred locations, employment preferences, languages known and profile photograph where you have uploaded one. You control your visibility settings through your account and may adjust them at any time, although profiles that are hidden may not be eligible for matching or shortlisting.

You remain responsible for ensuring that anything you publish on your profile does not contain confidential, proprietary or sensitive information that you do not wish prospective employers to see. Once an employer has lawfully accessed information that you have chosen to make visible, REM Workers cannot control how that employer subsequently stores or uses it, and we encourage you to review an employer's own privacy practices before sharing additional information directly with them.

When you apply for a role through the Platform, or when you consent to being shortlisted, you authorise us to share with the relevant employer or recruiter the information reasonably necessary to evaluate your candidature. This may include your resume, cover letter, profile details, contact information, skills, assessment scores and certification status, employment history, educational qualifications and any references you have provided. Employers who receive your information in this way act as independent data fiduciaries in respect of that information and are responsible for handling it lawfully and only for legitimate recruitment purposes. REM Workers is not responsible for the independent privacy practices of employers after information has been lawfully shared as part of an application or shortlist, although we require employers to comply with applicable law and our Platform policies as a condition of access.

Employers using the Platform may create company profiles, publish openings, search and shortlist candidates, contact applicants, schedule interviews, manage recruitment pipelines, download resumes where their plan permits, communicate with candidates and generate hiring reports. Employers must use candidate information only for genuine recruitment and workforce purposes, must not resell, redistribute, scrape, bulk-export or repurpose candidate data, must not use the data for unsolicited marketing unrelated to recruitment, and must comply with the Digital Personal Data Protection Act, 2023 and all other applicable laws in their own handling of that data. We reserve the right to audit usage patterns and to suspend, restrict or terminate any employer account that misuses candidate information, violates applicable law or breaches our Terms and Conditions, without refund where the breach is established.

To improve recruitment efficiency and user experience, we use artificial intelligence, machine learning, predictive analytics, natural language processing, recommendation engines and other automated technologies. These technologies are used to parse resumes, extract skills and qualifications, generate and update skill graphs, match candidates with suitable opportunities, recommend qualified candidates to employers, rank and improve the relevance of search results, normalise and compare assessment scores, suggest profile improvements, identify duplicate profiles, detect fraudulent or suspicious activity and assessment malpractice, and enhance workflows and Platform performance.

Automated outputs are designed to assist and inform decision-making and are not a substitute for human evaluation. Automated systems do not make final employment decisions on behalf of employers; all hiring decisions, interview selections, offers, salary negotiations, engagement continuations and terminations remain solely within the discretion and responsibility of the respective employer. We do not guarantee employment, interview invitations, shortlisting or any particular recruitment outcome on the basis of automated matching or recommendations. We review and refine our models with the objective of improving fairness, accuracy, transparency and reliability, but no automated system can guarantee complete accuracy or the elimination of all potential bias, and users should independently evaluate the results they receive. By using the Platform you acknowledge and, where required by applicable law, consent to the use of these technologies for the purposes described here.

REM Workers does not charge candidates any fee to register, to create a profile, to apply for roles listed on the Platform or to receive an offer. We do not ask candidates for security deposits, processing fees, training fees, recruitment charges, visa fees, equipment fees or any other monetary consideration in exchange for employment opportunities. Unauthorised persons sometimes impersonate recruitment platforms, their employees or their employer partners through email, telephone calls, social media, messaging applications or cloned websites, and we ask you to remain alert to this risk.

Please note that we will never ask a candidate to transfer money in order to obtain a job, that we do not guarantee employment, and that all official communication from us will originate only from authorised REM Workers channels and email domains. You should independently verify the authenticity of any offer before sharing sensitive information, and you should never disclose banking passwords, one-time passwords, debit or credit card details, card PINs, UPI PINs or any other confidential financial credential to anyone claiming to represent REM Workers. If you receive a suspicious communication, please report it immediately to hr@remworkers.com with full details and any supporting screenshots. REM Workers accepts no responsibility for losses arising from communications, transactions or interactions conducted outside the official Platform or with unauthorised third parties.

We do not sell personal information to third parties for monetary consideration. We share personal information only where it is reasonably necessary for the purposes described in this Policy. Candidate information is shared with employers and recruiters when you apply for a role, when you consent to being shortlisted or matched, or when you have chosen to make your profile visible to employers. Information is shared with trusted service providers who assist us in operating the Platform, including cloud hosting providers, email and SMS delivery providers, analytics providers, customer support tools, security monitoring and fraud-detection services, identity verification providers, assessment and proctoring technology providers, payment processors, marketing and communication platforms, customer relationship management systems and backup and disaster-recovery providers. These providers are engaged under contract, are permitted to process information only on our documented instructions and for the limited purpose for which they are engaged, and are required to maintain appropriate security safeguards.

We may also share information with business partners such as recruitment and staffing partners, background verification providers, assessment and training partners and interview coordination partners, where this is necessary to deliver a service you have requested. We may disclose information to courts, regulators, law enforcement and other government authorities where disclosure is required by law, in response to a valid legal process, to protect public safety, to prevent or investigate fraud or illegal activity, to enforce our contractual rights or to establish, exercise or defend legal claims. Finally, if REM Workers is involved in a merger, acquisition, restructuring, investment, business transfer or sale of assets, personal information may be transferred as part of that transaction, subject to the acquiring party being bound by protections no less protective than those set out in this Policy.

The Platform integrates with services operated by third parties, which may include analytics and tag management tools such as Google Analytics and Google Tag Manager, mapping services, bot-protection services such as Google reCAPTCHA, single sign-on and authentication services offered by providers such as Google, Microsoft and LinkedIn, payment gateway providers, email delivery services, SMS gateways, cloud hosting providers, customer support software, marketing automation platforms, social media platforms, video conferencing tools and calendar integrations. Each of these providers operates under its own privacy policy, and we are not responsible for their independent practices. The Platform may also contain links to external websites, applications or job listings operated independently of us, and we are not responsible for the content, security, policies or data collection activities of those destinations. We encourage you to review the privacy policies of any third-party service or website before submitting personal information to it.

Employers purchasing subscription plans, featured postings, resume database access or other paid services will be required to provide billing information, which is processed through secure third-party payment service providers. REM Workers does not store complete debit or credit card numbers, card verification values, UPI PINs, internet banking credentials or other sensitive payment authentication data on its own servers. Our payment processors may collect billing name and address, Goods and Services Tax details where applicable, transaction amount, payment method, transaction identifiers and invoice details, and their handling of that information is governed by their own privacy policies and by applicable financial regulations. We retain invoices, transaction records and related correspondence for the periods required under taxation, accounting and audit laws. Fees, plan inclusions, renewals, cancellations and refunds are governed by our Terms and Conditions and our Refunds and Returns Policy.

We implement reasonable administrative, organisational, physical and technical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, destruction, misuse and accidental loss, consistent with the reasonable security practices contemplated under Indian law. Depending on the system concerned, these measures may include encryption of data in transit using SSL or TLS, encryption of sensitive data at rest, role-based access control and the principle of least privilege, multi-factor and password-based authentication, firewalls and network segmentation, continuous security monitoring and intrusion detection, audit logging, periodic vulnerability assessments, secure backup and disaster recovery arrangements, confidentiality obligations imposed on employees and contractors, and periodic review of our security posture.

Notwithstanding these measures, no system connected to the internet can be guaranteed to be completely secure, and we cannot warrant absolute security. You are responsible for maintaining the confidentiality of your account credentials, for using a strong and unique password, for logging out of shared devices and for notifying us immediately at info@remworkers.com if you suspect that your account has been compromised.

We retain personal information only for as long as it is necessary for the purpose for which it was collected, or for such longer period as is required or permitted under applicable law. In practice this means that active account data is retained while your account remains active and for a reasonable period thereafter to allow for reactivation; that application, assessment and certification records are retained for the period necessary to support recruitment processes, verification of credentials and dispute resolution; that transaction, invoice and taxation records are retained for the statutory periods prescribed under Indian accounting and tax laws; and that security, audit and fraud-prevention logs are retained for the period necessary to investigate and defend against misuse. When personal information is no longer required for any lawful purpose, it is securely deleted, anonymised or aggregated so that it can no longer be associated with an identifiable individual. Information that has already been shared with an employer during a recruitment process remains subject to that employer's own retention practices.

We may store or process personal information using cloud infrastructure, software providers, backup systems or technology partners located in India or in other jurisdictions. Where personal information is transferred outside India, we take reasonable steps to ensure that the transfer is protected by appropriate contractual, technical, organisational and legal safeguards consistent with applicable law, including the Digital Personal Data Protection Act, 2023, and that transfers are not made to any territory restricted by the Central Government. By using the Platform, you acknowledge that your personal information may be transferred to and processed in countries whose data protection laws may differ from those of your own jurisdiction.

Subject to applicable law and to verification of your identity, you have the right to obtain confirmation of whether we are processing your personal data and to request a summary of the personal data processed, the processing activities undertaken and the identities of other data fiduciaries and processors with whom your data has been shared. You have the right to request correction of inaccurate or misleading data, completion of incomplete data and updating of outdated data, and wherever possible we encourage you to make such corrections directly through your account settings, which is the fastest route. You have the right to request erasure of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn the consent on which processing was based, or where retention is no longer required by law, subject always to our right to retain information where retention is mandated by law or necessary for the establishment or defence of legal claims, for fraud prevention, for taxation and audit compliance or for the enforcement of contractual rights.

You also have the right to withdraw consent at any time where processing is based on consent, the right to nominate another individual to exercise your rights in the event of your death or incapacity, and the right of grievance redressal described below. Requests may be submitted to info@remworkers.com from the email address registered with your account, and we will respond within the timelines prescribed under applicable law. We may request additional information to verify your identity before acting on a request, and we may decline requests that are manifestly unfounded, excessive, repetitive or that would infringe the rights of another person. If you are not satisfied with our response, you may in appropriate cases escalate the matter to the Data Protection Board of India.

Registered users may access their accounts at any time to update personal information, modify or replace resumes, change profile visibility, update communication preferences, change passwords, review applications and assessment history, manage company profiles and manage recruitment activity. You may request deletion of your account at any time through your account settings or by writing to info@remworkers.com. Upon receiving a verified deletion request, we will take reasonable steps to delete or irreversibly anonymise your personal information, subject to our legal, regulatory, taxation, audit, dispute resolution, fraud prevention and contractual retention obligations described in this Policy. Please note that information already shared with an employer during a recruitment process may remain within that employer's own systems, and we cannot compel a third party to delete information that it has lawfully received.

We may send you communications relating to new opportunities, career recommendations, recruitment updates, employer announcements, newsletters, hiring campaigns, platform improvements, promotional offers, webinars and industry insights. Where the law requires consent for such communications, they will be sent only with your consent, and you may unsubscribe at any time by using the unsubscribe link contained in the message, by updating your communication preferences in your account, or by writing to our support team. Even where you opt out of promotional communications, we will continue to send essential service and transactional messages relating to your account, your assessments, your applications, your subscription, security alerts and changes to our legal terms, because these are necessary for the operation of the service.

The Platform is intended for individuals who are legally eligible to seek employment or to recruit candidates and, in India, for individuals who have attained eighteen years of age. We do not knowingly process the personal data of a child except with the verifiable consent of a parent or lawful guardian where such processing is permitted by law, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at children. If we become aware that personal information has been collected from a child in contravention of applicable law, we will take reasonable steps to delete that information promptly. A parent or lawful guardian who believes that a child has submitted personal information to us may contact us using the details set out below.

Although we maintain commercially reasonable safeguards, no method of electronic storage or transmission is completely secure. In the event of a suspected or confirmed personal data breach, we will investigate the incident, contain and remediate it, assess the risk to affected individuals, notify affected users and the Data Protection Board of India or other competent authorities where and within the timelines required by applicable law, preserve relevant evidence and cooperate with law enforcement where necessary. We may also publish guidance on protective steps that affected users should take.

We may amend this Privacy Policy from time to time to reflect changes in law, technological developments, new Platform features, operational improvements, security enhancements or business requirements. The revised Policy takes effect upon publication on the Platform unless a later date is specified, and the "Last Updated" date at the top of this document will be revised accordingly. Where a change is material, we will take reasonable steps to notify registered users by email or through an in-Platform notice, and where the change requires fresh consent under applicable law, we will obtain that consent before the change applies to you. Your continued use of the Platform after a revised Policy takes effect constitutes acceptance of it.

This Privacy Policy is governed by and shall be construed in accordance with the laws of India. Subject to the dispute resolution provisions of our Terms and Conditions, any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at [insert city of registered office], India.

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer who may be contacted in relation to any concern regarding the processing of personal information or any breach of this Privacy Policy. The Grievance Officer may be reached at info@remworkers.com, and correspondence may be addressed to the Grievance Officer, REM Workers Private Limited, [insert registered office address]. We will acknowledge a grievance within twenty-four hours of receipt and endeavour to resolve it within fifteen days, or within such shorter period as applicable law may prescribe. Please include sufficient detail in your complaint, including your registered email address and a description of the issue, to enable us to investigate efficiently.

For any question, request or concern regarding this Privacy Policy or the processing of your personal information, you may write to us at info@remworkers.com, or for reports of suspected recruitment fraud at hr@remworkers.com. Our website is https://www.remworkers.com and our registered office is at [insert registered office address]. Support requests are handled within a reasonable period, subject to verification of identity and applicable legal requirements.

By accessing, browsing, registering with, purchasing a subscription from or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy, that you consent to the collection, use, storage, disclosure and processing of your information as described here to the extent that consent is required under applicable law, and that the information you have provided is accurate and complete to the best of your knowledge. If any provision of this Privacy Policy is held to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. Our failure to enforce any provision shall not constitute a waiver of that provision or of any other right. This Privacy Policy forms an integral part of the Terms and Conditions governing use of the Platform, and in the event of a conflict between the two in relation to the processing of personal data, this Privacy Policy shall prevail.