Rem Workers Private Limited — refunds, cancellations, and digital service returns policy.

Rem Workers Private Limited provides digital services including but not limited to talent assessments, validation workflows, hiring support, platform subscriptions, and remote workforce management. Because these services are digital in nature, refund eligibility is limited and must be evaluated on a case-by-case basis.

This Refunds and Returns policy applies to all services delivered through the Rem Workers Private Limited platform, whether accessed via remworkers.com or any associated subdomain, application, or integrated service channel.

Rem Workers Private Limited does not ship physical goods. All products and services offered on the platform are digital and are fulfilled through online access, account activation, communication channels, assessment and validation workflows, platform support, or related digital service enablement.

Delivery is considered complete when the relevant digital service has been made available to the user — for example, when an assessment workflow is accessible, a subscription or plan feature is activated, a validation report is generated, or a matching or hiring service has been initiated.

Subscription plans and paid tiers on the Rem Workers Private Limited platform are billed according to the selected plan and the billing cycle displayed at the time of purchase.

Subscription payments are generally non-refundable once the billing period has started and the associated platform features or digital services have been made available. Users are encouraged to review plan details, features, and limitations before completing a subscription purchase.

If a billing issue arises due to a duplicate payment, a technical charging error, or an operational mistake attributable to Rem Workers Private Limited, the company will review the case and determine an appropriate resolution — which may include a refund, credit, or plan adjustment at its discretion.

Fees paid for individual assessments, validation workflows, hiring support, candidate matching, or related one-time digital services are generally non-refundable once the service has been initiated or delivered.

If Rem Workers Private Limited is unable to deliver the specific service that was purchased — for example, if a technical failure prevents an assessment from being completed or a validation report from being generated — the user should contact the company promptly. In such cases, Rem Workers Private Limited will either re-deliver the service or, where re-delivery is not feasible, process a refund or credit at its sole discretion.

Subject to applicable consumer protection laws, users may have a limited right to cancel a digital service purchase before the service has been fully performed or accessed.

Because Rem Workers Private Limited delivers digital services that are often made available immediately or shortly after purchase, the right to cancel may be lost once delivery has begun. By completing a purchase, users acknowledge and agree that digital services may start promptly, and that any statutory cooling-off or withdrawal right may therefore not apply once access has been granted.

To request a refund or raise a billing concern, users should contact Rem Workers Private Limited through the following channels:

Email: hr@remworkers.com — please include the purchase date, the service or plan in question, the amount paid, and a brief description of the reason for the refund request.

Phone: +91 9632881279 — available during standard business hours for billing and refund inquiries.

Office address: Rem Workers Private Limited, Office No. 303, Third Floor, Plot No. 3, Anupam Plaza, LSC, Mayur Vihar, Phase - 1, New Delhi - 110091, India.

Rem Workers Private Limited will acknowledge refund requests within a reasonable timeframe — typically within five to seven business days — and will communicate the outcome of the review in writing. Approved refunds will be processed to the original method of payment within a further fourteen business days or sooner, depending on the payment provider.

Users are encouraged to contact Rem Workers Private Limited directly to resolve any billing concern before initiating a chargeback or payment dispute with their bank or card issuer.

Where a chargeback is initiated without first contacting Rem Workers Private Limited, or where the chargeback is found to be unjustified, the company reserves the right to suspend or terminate the associated account and to recover any costs, fees, or losses arising from the disputed transaction.

Rem Workers Private Limited may update or revise this Refunds and Returns policy from time to time. The version published on the website at the time of a purchase will apply to that transaction.

For any questions about refunds, cancellations, billing, or this policy, please contact Rem Workers Private Limited at hr@remworkers.com or call +91 9632881279.